FAQs

  • Do you sell directly to the public?

    No. British Made Shutters is a trade-only manufacturer. We supply shutter installers, retailers and other trade professionals across the UK. We will never compete with our trade customers for their end users.

  • Are your shutters made in Britain?

    Yes. Our shutters are manufactured to order at our facility in Evesham, Worcestershire. Components are cut, prepared, assembled, finished, quality checked and packed by our UK production team.

  • What are your shutters made from?

    Our shutters are manufactured from a durable microcellular composite material, designed to provide a consistent finish, excellent stability and long-lasting performance.

  • What is your lead time?

    Our British White and St Egwin shutters typically have a lead time of 2–4 weeks. Bespoke painted colours have a longer lead time, which will be confirmed when ordering.

  • What shutter styles do you manufacture?

    We manufacture shutters suitable for full-height, café-style, tier-on-tier, bay window and tracked installations, with a choice of frames, louvre sizes and tilt options.

  • What louvre sizes are available?

    Our shutters are available with 63mm, 76mm and 89mm louvres.

  • What tilt options are available?

    We offer centre tilt, offset tilt, hidden tilt and invisible tilt options, allowing you to choose the appearance and operation best suited to your customer’s installation.


  • Can you manufacture shutters for bay windows?

    Yes. We manufacture shutters for bay windows and can produce corner posts to suit the angles required for the installation.

  • Can I order bespoke colours?

    Yes. Alongside British White and St Egwin, we offer a colour-match service for projects requiring a specific finish.

  • Do your shutters come with a warranty?

    Yes. Our shutters are supplied with a 10-year warranty, subject to our warranty terms.

  • Do you offer samples?

    Yes. Trade customers can request product and colour samples. Platinum Partners also receive additional sample and sales support as part of the programme.

  • Can individual parts be replaced?

    Yes. Our shutters use mechanically jointed construction, allowing individual components to be replaced where appropriate rather than unnecessarily replacing an entire shutter.

  • Do you provide measuring and installation support?

    Yes. We provide training, technical guidance and resources to help our trade customers measure, order and install our shutters confidently.

  • How do I become a trade customer?

    Simply apply for a trade account with British Made Shutters. Once approved, you’ll be given access to our ordering system, trade pricing and support.

  • Can I collect my orders?

    Yes. Orders can be collected directly from our Evesham factory, or we can arrange delivery.

  • Will BMS compete with me for customers?

    No. We are trade-only. Our role is to manufacture and support our trade network, not compete with it. Consumer enquiries can be passed to suitable BMS trade partners.

  • What is a BMS Platinum Partner?

    Our Platinum Partner programme is designed for trade customers who want a closer relationship with BMS. Benefits can include preferential pricing, exclusive territory, samples, training, marketing support, leads and additional partner benefits.



  • Do you offer training?

    Yes. We offer product, measuring and ordering support, including training at our Evesham facility and additional training opportunities for Platinum Partners.

  • How do I report an issue with an order?

    Issues can be submitted through the Issues section of your BMS portal, including photographs and details of the problem, so our team can review it quickly.